Also, if the user doesn’t click the button “USE HERE” within the first 5 minutes, the pop-up with the “USE HERE” button will be restored to 1 hour and the process will start again. Each additional click on the button “USE HERE” within 5 minutes will result in the archiving session postponed by an additional hour- 3 hours, 4 hours, etc. To be noted that if the user clicks the button “USE HERE” within 5 minutes since the pop-up appeared, the next archiving session will be postponed and the interval will increase to 2 hours. If the user clicks the button “USE HERE”, he will re-activate the web session on his PC/Browser. The user will see the pop-up window below. Once every hour, the TeleMessage Cloud Archiver session will attempt to take over the web control to archive the messages that were exchanged during the user’s web session. WhatsApp application is limiting the users to have only a single active web session at a time, therefore, when a WhatsApp user is using the WhatsApp Cloud/Desktop interface it will automatically disconnect the WhatsApp Cloud Archiver session. Take note: For users who are using WhatsApp multi-device version, this notification will not show.įor users who are not using the WhatsApp multi device version TeleMessage WhatsApp Cloud Archiver is using a parallel virtual web session in the cloud to capture the WhatsApp messages.

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