I hope to God this is one of the recorded calls for 'quality assurance' because I was totally misled and lied to by this sales agent. Again, I asked lots of questions to make sure I had a full understanding and she told me my monthly cost would be $165 per month plus tax/fees - $50 per plan, $5 per phone (times 3.) I even said I want to make absolutely sure of this because I could just get the iPhone 11 for free and she convinced me, promised me, that I could get the latest phone for $5 per month. I was also told to set up auto-pay and it would result in my monthly plan cost dropping from $60 per phone to $50, so I did this too. I questioned this multiple times and was assured it would be $5 per phone monthly. I questioned this over and over because online it said the trade-in on a 7 model was only $350, not $700 and the sales agent told me that it was an 'online special' that I couldn't get in the store and assured me over and over that it would be $5 per phone per month. I was told that trading in my iPhone 7's would result in the three new iPhone 12's being $5 per month, per phone. I was also told this was noted in my account and customer service would take care of it.

At point of sale on the phone, I was told by the sales representative working directly for ATT that my activation fees would be waived and all I had to do was wait for the first bill so they could issue a credit of $90. I am a new ATT customer, transferred my three lines from Verizon in December.

Att wireless sale