To view our early termination charge policy, click here.Īll prices include VAT and are based on payment by Direct Debit and Online Billing. Your orderĪll orders are subject to network availability, minimum 24 month contract, status, credit check and our Universal Conditions for Service available at /home/legal. In the minority of cases where Lightstream broadband is delivered using alternative network technologies (FTTC) to deliver your broadband service the performance will vary by distance.įor more information on speeds, please click here. This does not mean that you will always receive these headline speeds but we do manage our network to minimise the drops in performance. Where we deliver Lightstream real fibre broadband (FTTH) services, the performance of our network is unaffected by distance and configured to support the speeds that we advertise. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee. Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. Speeds quoted are average download speeds. Offers are administered by KCOM Group Limited, 37 Carr Lane, Hull HU1 3RE and these terms are governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

Cash or credit alternatives will not be offered. We reserve the right to amend or withdraw the Offer at any stage. Offer applies to orders placed instore, online or by telephone during the Offer Period. Prices shown above are in contract prices, the prices for your broadband package after the minimum contract term increase by up to £3 per month if you don’t recontract.

Prices subject to CPI plus 3.9% increase each March. Offer available to new fibre broadband customers (Available in postcodes HU1 to HU17 inclusive). Offer Period – 3 rd April to 30 th April 2023. Discount applies on the following KCOM Full Fibre Broadband packages:įull Fibre 100: £5pm off for duration of the 24-month contract period (standard price £41.99)įull Fibre 300: £5pm off for duration of the 24-month contract period (standard price £49.99)įull Fibre 500: £10pm off for duration of the 24-month contract period (standard price £59.99)įull Fibre 900: £10pm off for duration of the 24-month contract period (standard price £69.99)

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